Guides

Feature Guide: The Knowledge Gap Dashboard

Every business has terms that live outside the database.

Christie Pronto

March 31, 2026

2 Min

Every business has terms that live outside the database. Nicknames for product lines. Internal shorthand for customer types. Abbreviations that everyone on the floor understands but no system has ever been taught.

When Teela encounters a term it doesn't recognize, it doesn't guess and move on. It flags it. The Knowledge Gap Dashboard collects every unmapped term that has caused friction: ranked by how often it comes up, and surfaces them in one place for your admin team to review.

From there, fixing a gap takes one click. Add an alias, confirm the definition, and Teela knows it from that point forward across every question anyone asks.

What this means for your team:

  • No more failed queries because Teela didn't recognize a business term
  • Unmapped terms ranked by frequency so the highest-impact gaps get fixed first
  • One-click alias creation directly from the dashboard
  • Every fix is enforced system-wide immediately upon approval
  • The gap between your business language and your data closes over time, automatically

Your database speaks in columns and keys. Your team speaks in shorthand and nicknames. 

The Knowledge Gap Dashboard is where those two things finally meet.